Privacy Policy

Effective Date: 2026-01-13

CityStash (“CityStash,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or use our on-demand storage services (collectively, the “Services”).

CityStash is located in Lorton, Virginia, and we comply with applicable privacy laws, including the Virginia Consumer Data Protection Act (VCDPA).

1. Information We Collect

We may collect the following categories of information:

a. Personal Information You Provide

  1. Full name
  2. Email address
  3. Phone number
  4. Billing and payment information
  5. Physical address and service location
  6. Photo identification (for identity verification, if required)
  7. Communications with us (emails, calls, chat messages)

b. Service-Related Information

  1. Inventory descriptions of stored items (as provided by you)
  2. Pickup, delivery, and storage history
  3. Access logs and service requests

c. Automatically Collected Information

  1. IP address
  2. Browser type and device information
  3. Usage data and interaction with our website or app
  4. Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  1. Provide, operate, and manage our storage and logistics services
  2. Schedule pickups, deliveries, and access requests
  3. Process payments and prevent fraud
  4. Communicate with you about your account or services
  5. Improve our website, app, and customer experience
  6. Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  1. Service providers (payment processors, software providers, logistics partners) who perform services on our behalf
  2. Legal or regulatory authorities when required by law or to protect our rights
  3. Business transfers, in the event of a merger, acquisition, or sale of assets

All third parties are required to protect your information and use it only for authorized purposes.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. While no method of transmission or storage is 100% secure, we strive to protect your data against unauthorized access, disclosure, or misuse.

5. Data Retention

We retain personal information only as long as necessary to:

  1. Provide our services
  2. Fulfill contractual and legal obligations
  3. Resolve disputes and enforce agreements

6. Your Privacy Rights (Virginia Residents)

Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have the right to:

  1. Access the personal data we hold about you
  2. Correct inaccuracies in your personal data
  3. Delete personal data we have collected
  4. Obtain a copy of your personal data
  5. Opt out of targeted advertising or certain data processing

To exercise these rights, please contact us using the information below. We will respond in accordance with applicable law.

7. Cookies and Tracking Technologies

CityStash uses cookies and similar technologies to:

  1. Enable essential website functionality
  2. Analyze website traffic
  3. Improve user experience

You may adjust your browser settings to refuse cookies, but some features of our Services may not function properly.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

CityStash does not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our Services constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

CityStash
Lorton, VA
Email: info@citystash.com